Hi, everyone, and welcome back.
Now, in today's video, we are going to discuss at a high level overview about Amazon links.
Now, at a high level overview, Amazon Lex is a fully managed A.I. service associated with the natural
language models to build and deploy the conversational interface in applications.
Many times nowadays this is quite popular.
Whenever you want to achieve, use cases like booking an appointment or you have some queries related
to banking support, like what is your balance in your bank account and so on.
Instead of directly contacting the customer support banks, they generally have this kind of a chat
bot where you can ask the questions and the chat bot will reply back immediately.
So all of those chat bots where you get a certain data back, this can be built using the Amazon links.
So even in this screenshot you see this is an appointment chat bot where customer can interact with
it and the entire appointment schedule is reserved for them.
So let's go ahead and quickly look into it from a demo perspective.
Now for today's demo I already have Lex configured, so we'll go ahead and directly test it to understand
the service.
So I'll run the test over here and here we are expected to add some input.
So this is an appointment related bot.
So let me add a message stating I would like to book an appointment.
So chat bot will reply back.
What type of appointment would you like to schedule?
So let me just say dentist.
So the question is venture a scheduler appointment, let's say 20th DEC.
It will ask for time, let's say 10 a.m. and then it will say 10 a.m. is available.
Should I go ahead and confirm your appointment?
So all of this logic you can go ahead and add as part of your bot design using Amazon Lex and it can
achieve wide variety of use cases.
Now, one of the great benefits about the Lex is that it can be integrated with a lambda function to
achieve a use case.
For example, a user sends a specific request to Lex.
Now it is not necessary that all of the things are fed into Lex while you are creating it.
Lex can be integrated with a lambda function which has the necessary logic to fetch some data and respond
back to the Lex, and Lex will respond it back to the user.
So integration of Lambda is quite an important feature and it allows us to build a wide variety of use
cases.
So this is the high level overview of Lex, and with this will conclude today's video.