All right, now we've got some clients into our remote desktop console.
Let's talk about how we can interact with them a little bit and we'll start with just the remote control
and observation functionality.
So I'm going to go ahead and select my Udonis MacBook Pro here.
And first, we'll talk about observation.
I'll just click on the binoculars.
Now, all observe.
Lets me do is see what's happening on the remote computer.
I can choose whether or not I want to show that the computer is being observed and you can use some
computer ethics to decide whether to do that or not.
And I have the option also to take control and I can do that by choosing these things here.
The other thing that's kind of neat is that I can change if I've got a very slow Internet connection.
Maybe I'm connecting to a user who is at a remote location or over a VP when I have the ability to change
my image quality.
And as you can click through here, you can see the image quality goes to black and white, can also
go to very, very old school.
If you wanted to know what the current Mac OS would look like back in system five or six on the old
classic Macintosh, this is that bitmap image and I can also increase the quality as well.
So it defaults to three quarters quality, which is really kind of the sweet spot.
You can see everything pretty well, but it's also relatively quick from a performance perspective.
So I'm going to go ahead and close out of that.
The next option here is just control.
So I'm going to go ahead and click on control, very similar to observe.
And like I had mentioned when we were observing, I can also just start controlling it any time defaults
here based on our preference to shared control, which means that when I start typing in here, the
user can also start typing.
So I could interrupt their work, I could type over what they're typing on or they could I could also
fight for control of the mouse.
So if you're doing any real heavy work, and particularly if you're not talking to the user in real
time over the phone, you may want to choose to do the other option, which is absolute control.
And that basically blocks the user from being able to do any input and gives you full control of the
device.
So from here, we can really completely interact with this machine and do anything we would.
So this is very handy.
If we're trying to solve a problem, maybe we got a ticket and we're trying to solve an issue for a
user, we can go ahead and do that.
I also have the ability to interact with them.
I can do a quick chat and you can see on their side they'll get a chat as well.
So I can go ahead and say hi, this is Drew.
Going to try to fix your problem.
And then they can write back to me as well, and we can have that little chat and then I can close this
window and I can actually take control and try to fix the issue that they're having, which.
Might involve a system preference or something along those lines in this case, we're going to have
it stopped turning off.
They're screened every 15 minutes.
So problem is solved.
I can interact with them again, I can go ahead and do another chat.
All fixed.
Thank you.
I can send that to them.
And then I can disconnect from their machine.
The last thing you may want to do is make changes to the computer.
Let's say you've got to fix something, but you really don't want the end user to actually watch you
fix it.
Maybe there's a security risk to doing something like that.
This is really cool.
You can choose the curtain mode when you do curtains and enter a comment in here, some sort of message
that appears on the end users screen.
So we're doing system, administration and progress, for example, so we can hit OK to that one actually
does.
On the client side is it puts a padlock up with a custom message.
And now anything I do with the machine, they actually can't see.
They're just seeing system administration in progress.
So I can go in here and I can maybe search around this, do some changes, update some things or whatever.
And once I'm done making those changes, I didn't want the user to see when I close out of the window,
it will give them back control.
You can see the current user switches back to you, dummy, when I've done that.
So those are the main ways that you can remote control, observe or lock out and secure a remote control
a device.
Next, let's talk about the options for power control of our client devices.
So I'm going to go ahead and start by changing something here, I'm going to actually customize my toolbar
just to make this a little easier and I'm going to put all these power settings sleep, wake, restart,
shut down.
Log out.
And I'm also going to do a set start of this as well.
We'll see you down there just so that those are there in a little bit easier to to get to as I talk
about what we can do with some of these.
So, as you would expect, sleep and wake would wake your wake your machine up, put the machine to
sleep, shut down, will shut down the computer and restart, will restart it.
And you can do this on one or multiple machines.
If I wanted to reboot both of my Macs, I can go back to all computers, select both of them here,
shut them down, restart them.
So that's pretty handy.
I can also log out the current user.
So I'm going to do that, actually go into this one.
Go ahead and log out.
Now, you can see it doesn't immediately do it.
It actually lets me set the schedule.
So where this could be really handy is let's say I want to actually log this out right now.
So I'm just going to go ahead and take the default.
So it's going to go ahead, log out, the current user will see here in a second when the task completes,
you'll see logout current computer is completed.
It succeeded.
And sure enough, I look at this, the current application is long and window and there's no current
user.
Let's say we want to restart this machine, so as you can imagine, we click on the computer and we
choose restart, but we do have some other options when it comes to restarting Targo computers, you
can allow the users to save their changes of what they're currently working on, which would be smart.
If you're doing it during the day and you've got a user who is actively working on work, you really
don't want to just restart the machine on them.
You want to give them the option so they'll get a prompt that the machine will restart and a countdown
and they'll need to go ahead and save what they're currently working on.
You could also, if you want to force a restart, you can also do that as well.
This could be particularly helpful if you're restarting a machine that's misbehaving or that you need
to schedule some time when someone is not going to be in front of the machine and you want to make sure
force quits all applications and actually forces the restart.
So one of the other things, as we're talking about that you have the option as well to schedule.
So I'm going to leave this as allow users to have users lose unsafe changes.
And I'm going to schedule this actually for tonight at three a.m. So you got to change the date.
And three o'clock and AM, so I'm going to head OK to that now, you'll see it's scheduled to run at
three a.m. and it's going to restart the machine no matter what.
I'm going to go ahead and save and it's going to ask me where I want to save this.
I'm just going to take the default, which is the sidebar.
But I could also put these in groups as well if I wanted a group and we talked about groups of computer
list, but you can actually do groups of scheduled jobs as well.
So I'm gonna go ahead and saved that.
And now you can see our computers is set and there's a little clock here meeting that's scheduled to
happen in the future.
So it'll sit here until 3:00 in the morning and then we'll run that task and we'll use it as my machine
has its own test server.
The one caveat with that is that my machine actually has to be on and connected to the network at that
time for this to execute successfully.
One other power control thing I wanted to highlight was the set start up option.
So when I click on that, I have the option here to choose a startup disc.
So it's actually looking at the local area network here to see if there's a net Boutte's set out there
and I don't currently have a net food server on my network, so it doesn't actually show up here.
But if I did, I would have an option instead of custom volume here.
I'd also have one that would say the name of that net, that net server or that net boot boots that
I can select that and I'd have the ability on here.
It wants me to go ahead and enter the information, which I'm not going to, but I could select that
and I get it set and I or I can just do restart when done.
So you check that box, it set, it will then force reboot those machines off of a net boot set.
Basically what that does is that allows me to not have to walk around every single machine holding down
the key to boot them up or going in and modifying the start of disk options manually on each device
interactively.
So this is, of course, very powerful.
If you want to select an entire, say, computer lab of machines all at once and hit the button to set
them to boot off the network and then let them do a net boot, rather than having to visit your machine
to machine or go room to room to set them all up to boot up off the network, particularly good if you're
needing to push out a new image or modify the operating system in any way on the boot volume.
The last thing I want to cover in this lesson is going through and changing any of the Apple remote
desktop settings on your various client machines.
And once you've got now, I only have one client on this list, but let's say I've got five, six hundred
clients eventually built into my remote desktop console.
And inevitably, there's going to be some time when a setting needs to be changed on all of them.
And I really don't want to have to go individually through them and make that change manually in the
sharing preferences.
So what this allows us to do is change those Apple remote desktop settings on all the machines at once.
So I'm actually going to go ahead.
Well, my macro and my MacBook Pro.
And I'm going to manage and I'm going to choose change client settings.
So this is specific to change in the settings for remote desktop.
It doesn't necessarily change any settings for any other application.
Just want to mention that up front there are ways to do that.
We'll talk about that later.
But for changing the remote desktop settings, once you've basically added a device into remote desktop,
you the good news is you don't have to go back and touch that device again to make any of those changes
interactively on the machine.
You can do it right through this change.
Client settings wizard.
So this basically goes through all the different options that we already selected when we enabled remote
desktop on the client.
It just allows us to reconfirm those or make those changes through the wizard.
So maybe I say I've changed my mind and I want the remote desktop menu visible.
Maybe we want that that little binoculars up here in the corner.
We can do that.
So I'm going go ahead and say that and we're going to continue that, and do you want to add specific
users?
This would be if I wanted to, maybe a new local user created on every single machine just for remote
desktop.
Maybe I've got a new assistant and I need to create an account for them.
This would allow me to do that.
For now.
I say no.
I can go in here and enable some of these other options for directory based administration and I can
set up various remote desktop access modes so I can do that.
And you might remember this setting privileges to all these users.
I can override what I had said earlier and make these changes here if I want to.
I can specify any other special settings and privileges for local users on here.
I can enable the screen sharing mode, I can allow users to request permission to view my screen if
I want, I can enable Vincey.
Maybe I'm going to use a non Apple Vincey viewer.
Maybe I've got a counterpart that's a Windows user that needs to administrate some Mac Macs once in
a while and wants to use a different BNC client.
They they can do that a little bit less secure, but it's possible.
I'm going to go ahead and allow that for now and maybe remember that system data.
We had these different field set, so originally we hadn't used them.
But maybe we want to maybe I want to add a couple of different fields.
I know I use field one for the asset tag, but maybe I've got another need for field, too.
I can go ahead and add these now if I want to.
And when it's all ready to go, it will show me kind of a summary of everything that's going to be changed
to show me the machines that are going to change them, and then I can click this to change them.