In this lesson, we're going to talk about iOS device reset, we're going to cover backup and restore
reset options and best practices for disabling find my iPhone iPad.
So first of all, I want to just briefly talk about backing up, if you are like many of the users out
there or you have several users in your organization, then you're responsible for their devices.
You're probably at a point where the five gigabytes of iCloud backup space or iCloud storage space that
Apple provides for free is probably maxed out.
So one of the things I would likely recommend is to just have your users double check their iCloud backup
and see if it's turned on or off and if they're getting messages that there's no more space for an iCloud
backup or if they are already backing up to another device, what device that is.
I think it's very important that users are backing up their iOS devices, if not on iCloud, on something
like a computer at their desk, something where they can easily have access to restore it if need be,
because they will lose critical data on their devices if no backup is set and something goes wrong or
they lose their device for that matter.
So make sure I called backup or the computer backup is turned on.
You can go into the iCloud settings and back up.
Now, one of the things I want to mention, too, is it may be well worth purchasing an iCloud account,
at least, you know, the the smaller 99 cent tier, if for no other reason than to backup your photos
and backup your device.
Now, if you have access to the operating system, meaning that you're not locked out and there's nothing
wrong with the operating system that is keeping you from being able to interact with it, probably the
easiest way to go in and do a reset of the device is to actually go through settings general reset,
and that'll bring you to a screen that looks like this.
Now, there's a number of things on here.
You don't need to just go immediately to erase all content and settings.
The second one from the top, that one basically is like a factory default and will reset everything
on the device.
And you'll have to restore from a backup to any of the settings back or start from a new device.
There's a few things, if you're troubleshooting, that you may want to start with first, I always
try reset all settings and reset network settings when I am having something misbehaving on my device
before I go all out and do a complete erase and restore from backup.
You also have the option here to reset the keyboard dictionary.
You can reset the home screen layout and you can reset the location services and privacy settings.
So those are all relatively self-explanatory.
But the main thing I would say here is, you know, if you're troubleshooting a misbehaving device,
start with these settings here as far as a reset goes.
And then if all else fails, do the erase all content and settings and start from scratch.
Finally, when you are in a situation where you need to reset the device completely and you're going
to choose the erase all content and settings, one of the things you want to make sure you do is turn
on my phone off or find my iPad off.
You can do this through settings iCloud and find my iPhone.
Now, you want to turn this off before you reset the device.
Otherwise it will be forced into activation lock mode, which we'll talk about more in a second.
Now, if you're choosing reset the device in settings, it will actually prompt you to remove my iPhone.
It'll actually prompt you for your iCloud username and password, and that will automatically turn that
off.
So Apple has put some fail safes in place.
However, accidents still sometimes happen and you end up having to reset the device with my iPhone
still turned on.
And we'll talk about that in the next lesson.