OK, now it's time to look at S.O.S report, what is S.O.S report?
Well, S.O.S, it's actually an international code that is used by many, many people when they are
in distress or they want to call out Mayday.
So no one really knows exactly what they really stand for.
But if you like Google it or go online, you'll find that a few people say S.O.S stands for like a save
our soul or save our ship anyway.
So S.O.S is something that is called when someone is in really deep trouble and needs help.
So this based on the same idea, RedHat or S.O.S created something called S.O.S Report.
It's a command and you run that command.
It actually collects all the information about your files, your logs, put it into a package and it
sends it out to them.
So again, what's the purpose of this report?
Collect and package, diagnostic and support data.
So the package name that has to be installed on your system is usually comes preinstalled or prepackage
when you are installing RedHat or S.O.S in your system and the packages S.O.S, Dash and the Virgin
name, depending on which version you're running and the command that you will need to run to collect
all that data, all the files and directories is S.O.S report.
So let's run that S.O.S report command and see how it works.
OK, so this is my Linux machine.
I am logged in as myself.
I want you to become root.
OK, so now I'm route now simply type S.O.S report.
This is a command hit.
Enter
it.
It's going to tell me the S.O.S report version, which is three point five of course changes as you
upgrade or update your system.
It's telling you right here in this command will collect diagnostic and configuration information from
the S.O.S Linux system and install the application and the location of all the files that are collected
or copied or will be under water slash temp and the filename will be S.O.S, dot and so on.
But the case number or the date in time also asks you some information to confirm and press enter to
continue a control, C to quit out of it.
If you do not if you did not intend to run this command or don't want to share your configuration files,
whether it had support or S.O.S.
So you go ahead and hit enter and you'll see that.
I will ask you a prompt you to enter your first, initial and last name to put in your first initial
last name.
Then the next question is, please enter the case idea that you are generating this report for now.
The case, Heidi, is something that is given to you when you open up a case with RedHat.
So you called up or you open up online.
You said, hey, I'm having issue with my system and so-and-so and they generate a case for you.
Right.
So you will have to enter the case ID here.
So for this training purposes will pick an arbitrary number.
So let's say nine thousand nine zero zero zero hit enter and now you'll see it will collect all the
configuration files that are located in slash at it, will collect all the logs, it will collect all
the system information.
So all that information is being packaged together into one file or container, which will be a task
file and it will be saved in your OIR slash temp directorate.
The reason we do that is because this way the support do not have to come back to you to ask you to
provide certain configuration file or certain information back and forth, back and forth.
So they will have all that information beforehand before they start asking you some additional questions.
So you'll see right now it's running.
It's a 72 hour of 799 processor.
So it's probably going to take somewhere from one minute to five minutes, of course, depending on
your system.
If your system is very heavy, beefed up resources, then it will take a little longer as well to give
you some some time.
OK, so the command completed successfully and now you'll see right here it's telling you your S.O.S.
report has been generated and saved in a war temp S.O.S. report with my user ID.
And right here, this is the case number that we enter.
Of course, the case number will be different in your case, the date and time.
And it's a Taufa and it this compressed file because it's not that big.
So what do you have to do as you once you have that, once you go to war temp and then you do as minus
Altura and you'll see at the bottom this is the file that has been generated.
You can ignore the other MMD firefighter assist to check some to make sure it has all the required files
that it was looking for.
So once you have this file, what do you have to do now?
You could just copy it over to RedHat Portal through FTP.
If you have your communication open from your system to them, or you could simply ftp it to your own
desktop and that's how you upload this file to them.
They will look at it and then they will diagnose what the issue is.
So that's about S.O.S report.
It's very useful and it's required.
Every time you become, of course, a system administrator, you will be asked to provide support and
you open up a case with RedHat.