In this demo, we're going to take a look at the Rapid7 MSA.
Rapid7 is a well‑known security solutions provider that
offers services and products to protect,
detect, and respond to security incidents.
Let's take a look at their MSA, which is publicly available online.
Rapid7 has made the majority of its legal documents available
online for potential customers to review.
Here on their MSA document,
you could look at the various pages of legal agreements they have available.
Their MSA provides sufficient protection for the organization and is
standard enough that most customers don't take issue with it.
At the top,
we have a DEFINITIONS section which lists out some of the
terms that they use throughout the document.
For example, Customer Data, Deliverables,
Services, and the statement of work are all defined here.
Next is the SERVICES section,
which explains that various services can be ordered from
Rapid7 using their statement of work,
and that Rapid7 shall provide the services specified by the SOW.
They also require that any changes to the SOW are done in writing.
The FEES and PAYMENT TERMS section discusses that the fees outlined in the SOW,
along with the fee schedule, are the customer's responsibility,
and that these fees are nonrefundable for the most part.
There is also a clause for reimbursement of expenses that Rapid7
may incur as part of the delivery of services.
The next section is CONFIDENTIALITY,
and here they define what confidential information is and that it can
only be disclosed to someone based on a written request.
They follow this up with a DATA PRIVACY section that discusses how
customer data is used in the delivery of services.
Next is the WARANTY and LIMITATION OF LIABILITY section,
which discusses the fact that Rapid7 will not be liable for any loss of
revenue due to them performing services for the client.
This is all followed up by the TERMINATION clause
and the INDEMNIFICATION clause.
Termination of the SOW does not terminate this MSA, for example.
And lastly, they list out some GENERAL PROVISIONS.
Overall, this is an MSA that works for Rapid7,
which does not mean it will work for you the way it is written.
An MSA helps establish how you want to operate,
so it's important to get this right.
While you can put the document together yourself using
various versions of MSAs that you can find online or from
various vendors that you've worked with,
at the end of the day,
you'll need legal assistance to make this a proper document.