All right.
So now that we have successfully created the milestones the next step is to create an entitlement process.
Right.
So that is what the various major steps that we have learned in setting up an entitlement process.
The step one is done creating milestone.
Now we are in to step two that is creating an entitlement process.
So a go to a developer or go to set up look for entitlement processes.
You should be able to see that under the entitlement management go to entitlement processes as we see.
There are more entitlement processes out here.
Please go through this and the.
Even here it mentions that before you create a process create milestones and we have already created
other milestones perfect so click on new and document process and hear the process type to showcase
go next.
All right.
Given the various details off of our entitlement process say for example you are creating a process
for premium support.
Actually in that gives the process named would be premium support and he had all give a proper description
of all of that particular process.
So once you create this process basically setting up this entitlement process it will give you your
support agents a timeline of the all the steps that they need to do while you resolving support cases.
All right.
So this you define what what does that timeline and what all the task that they need to do while resolving
their support cases.
That's all I know.
Let's say like premium support.
So when a Keynesian does this entitlement process that is premium support automatically all those related
actions and the timelines will be short.
So support agents need to meet their milestones.
So give a proper appropriate process name and description active.
I would say let's not activated at this point of time.
Let's activated when we add milestone actions.
So do not activated on Division.
Not if you have any specific words you're not like you know if this is the fullest devotion I'd just
say that this is the fullest devotion and if Zuleika and I baited wash and say that what are all the
changes that we have done for the updated version.
So that is basically a wash and n and then you can specify like the case and does a process.
Yeah.
So when a case is created automatically like will it fall into it as an entitlement process or if there
is any specific custom dating field.
All right.
So when it on case creation order for it is based on a custom daytime food.
Similarly then the case will exit the process when the case is closed on based on some custom criteria.
Rachel these are some hard won adoption that we have.
Yeah.
Can give that entitlement process business hours.
Yeah.
If you want to add this process to follow some specific business hours that you have already defined
then you argue go for it.
Otherwise just leave it blank.
All right so fill in the details here.
I've just given the name and the description given appropriate a detailed description.
Okay.
And once you are done with this save awesome.
So we have created our entitlement process and as we see it is still not active.
And you also see milestones here the entitlement and support record update rules.
All right.
But you do not see as a junior rec cards here.
Let's add milestones to the entitlement process and that is going to be our next step.
All right.
So now that we have created this entitlement process let's add milestones to it the milestones we have
already created in step 1 and that how do I.
Let's look into the next session.