Awesome awesome.
We're almost there.
We have completely configured our entitlement process and we created one.
We added the milestones to that.
We have not 100 percent done with without configuration.
It is time to activate the entitlement process now.
So what we are going to do is go to entitlement process all right.
So here is the process that we created.
Yes and now let's activated.
As you can see here.
You just currently not activated.
All right so now let's go ahead and activate it.
All right.
Our entitlement process is active and we have those milestones here defined like at 15 minutes and at
30 minutes.
We have two milestones defined here.
So that does it are presented here and we have the milestones we have defined our milestone actions.
It's pretty perfect right
now know that we are done with this configuration.
You can go ahead and test this out.
So for testing what you can do is up you can have you.
We have created this entitlement process so what you can do is you can create an entitlement for an
account of the content of the asset and associate your entitlement process to it.
All right.
So what would happen is from the second time onwards creating a case from that entitlement it would
automatically apply your premium support entitlement process.
So it means that you don't support agents.
They will start seeing that resolution time company now and also the appropriate milestone actions that
we defined that those actions will fire accordingly.
If it do succeeded then the success actions under wanting wanting actions and a violation violation
actions will get fired.
And depending upon the case owner the user that you have tagged as a case owner the use of that you
have tagged as a gay icon donor.
Those users will get the email notifications accordingly.
How you have defined it so that but whether you are getting those email notification just dried out
you should be able to get that.
So this is the whole concept of inviting sentences force.