The next concept that we are going to talk about is creating article types.
So when we say creating article types first on what is article types.
Let's take a quick look at it in a developer.
Ah so good to set up look for knowledge article types and your page will look similar to this.
So before we go ahead and create article types let's first understand what does an article and war does
article type so article type meaning then you create some content in sales force knowledge.
Basically articles Venable you create articles you also see them do an article type right.
So article type basically you can relate that with objects.
Say for example you are creating a custom object all right.
And then in that we create many records so the custom object you can related to Article type and the
wreckage that we create for that object.
You can consider them as articles so basically then we create a custom object and then we add regards
to that.
What do we do that a custom object basically gives the definition of how the records should be in the
Custom Object we define what all the various fields that are there and the custom object.
And then then we create records we fill in the values for those fields.
And why do we do.
Put it on the records.
We'll have this similar structure correct.
So in the same fashion article type defines the type of the article the structure of the article how
we test to be to some of the common examples of article types.
You can have a one structure for fake documents.
So on a fake your documents that you create will have a similar structure so you can have a ah article
type for fake documents.
You can have an article type of form say for example user manuals so all the user manuals that you create
it will fall under user Manuel's article type and it has to follow that structure and some other example
that we can go to as a training documents or some other example that we can code this up.
So for example troubleshooting documents.
So when we create those kind of article types the articles that you add for those the respective article
types they will fall into the same category and they will have similar features.
So that is a concept of article types.
Now let's go ahead and create our first article type.
Click on new article type
and here.
Create your new article type here the look and feel maybe similar to the custom object creation.
Fill in the details here.
I filled in the details and I have saved it basically and here if you see the API name of article types
it does underscore a v all right.
It is saying knowledge article agenda like we have come across only honest quantum Corsi for custom
components are underscoring the score are for related competence but this is a little different that
is underscoring this cookie.
This is for knowledge article types and a similar to a custom object.
Once we define once we create a custom object what do we do.
We give permission.
So right.
Similarly flawed use a man was also for this article type.
We need to give appropriate permissions in their respective uses only then users will be able to access
this article type.
So let's go and check it out in the profile.
This is the system administrator profile.
And here look for was that man was.
Yeah.
So you have the article type or missions use at Mandela's but this is because it is a system administrator
profiling system administrator has got full access for all the objects you are so by default that is
access for the system administrator.
But in case of a custom profile then you need to explicitly give access only then users will be able
to use that article types.
Now that we know how to do the profile settings how to basically give access.
Let's check out the other settings out here.
So we have several fields for this article types and that is a page layout.
So let's go and check out the page layout here and here the base layout.
We do not see assets any fields pulled into the layout.
So let me add a couple of fields here.
Say for example let's choose the title
let's choose the Washington number okay.
Just the title and the washing number for now.
So let me save the layout.
All right.
Affect so now we have configured our article type user manuals.
So in the next recession let create articles for this particular article type.