Awesome.
So the final step here is to create articles behalf because we have worked so long so hard on setting
up the various settings and Salesforce knowledge.
Now is the time to create articles and use all of the settings that we did earlier.
So go to Def Leppard OG and here in the tabs look for articles management you have a tier go for it
and here you can create articles so create a new article.
First we need the tools the article type so far every article needs to be associated with article Time
and the significance of creating article times we already discussed.
So let's say user manual.
And here let me give the title the title is
customer support user manuals OK.
Alright.
The title is given.
And now if there is any water I give that to accordingly.
And if you want to give a summary of what it does yes you have to.
So I do not have any water or write and here we need to give the validation status so validation status.
This also we discussed in detail previously what does validation status and how to use that.
So.
But we haven't actually updated with any value sausage so that is the reason we are seeing only the
default values.
So let me leave it to asses and let me say as not validated.
It's OK.
And no you need to add it to the categories.
Know that this article is created you see like the publishing status it's still in draft more and it
is that type user manual and now it's time for us to add to the categories.
Which group and which category and that.
So creating category groups and also creating categories within that we already discussed in detail
what we are just going to add the categories here.
So at this being a user manual I'm going to added to the functional group.
So let me say it it
I need to showing me all the categories under the functional group.
And let me say business process.
And let me add it to business process category.
OK perfect.
So now you can see that this article is under the functional group and it does in business process.
Category for effect.
So once you are done with all the changes click safe to say this new article that we have created.
And what is the final step the final step is to publish the article.
That is why we have worked so hard.
So click on publish.
Yes publish now.
OK.
And if you want to specify a particular publication date yes you can.
But I want to publish it right now.
All right.
So click OK
well then the customer support User Manual has been successfully published.
And here in the view if I decline published articles we are able to see this article out here.
All right.
So this is how we create articles and publish articles and this is the whole concept of Salesforce knowledge.