‫Now let's learn
‫about the AWS Support Plan Pricing.
‫So when we started our accounts,
‫we were under the basic supports, which is a free.
‫But we have four different plans we can choose from,
‫and based on how much we spend
‫we qualify for different plans.
‫And so at the exam you're expected
‫to know the differences between this plan
‫and choose the right one
‫based on the use case that is proposed to you.
‫The basic support plan is free
‫and you get customer service and communities,
‫so you have 24 access to the customer service,
‫the documentation, the white papers, and the support forums.
‫For trusted advisor we only get access
‫to the seven core checks and this was not gonna be a lot,
‫but this is what we get from the basic plan.
‫As well as the personal health dashboard,
‫which we saw before which gives us a personalized view
‫of the health of our services and give us alerts
‫when our resources are going to be impacted.
‫So this is just basic, but say you wanted to upgrade,
‫you could upgrade to the next plan
‫which is called the developer plan.
‫So you get everything from the basic plan obviously,
‫and then you get this hours email access
‫to Cloud Support Associates,
‫so now you can start emailing AWS
‫through opening support tickets in the console.
‫You can get an unlimited amount of cases
‫and you can have one primary contact on your accounts.
‫Based on the case severity,
‫you get different response times,
‫so if you're looking for general guidance,
‫hopefully it will give you a response
‫within 24 business hours.
‫If the system is impaired,
‫something is not working in your accounts,
‫they hope to give you a response within 12 business hours.
‫So this is good when you're developing on AWS.
‫But as soon as you plan to have production workloads,
‫so workloads that are going to be supporting
‫your main business,
‫then you need to sure to have a business support plan.
‫So the business support plan
‫will give you the full sets of checks for trusted advisor,
‫as well as API access.
‫You will have twenty four seven phone,
‫email, and chat access to Cloud support engineers
‫so that you're definitely upgraded here.
‫And you have unlimited cases and unlimited contacts.
‫You will also get access to infrastructure event management
‫for an additional fee.
‫And now for the case severities
‫you have the general guidance, the system impaired,
‫but you also get the production system impaired
‫which is going to give you a response time
‫of less than four hours or a production system down
‫so when this is not working at all
‫with a support time of less than one hour.
‫So definitely if you plan on getting some phone support
‫or you need to have some production support
‫when it is impaired or down,
‫you will have to use the business support plan.
‫So next we have the AWS Enterprise On-Ramp Support Plan.
‫So it's 24/7 and it's intended whenever we have production
‫or business critical workloads.
‫So you get everything from the business plan,
‫plus access to a pool of technical account managers,
‫so you have multiple ones from a pool.
‫A concierge support team,
‫which is going to give you billing
‫and account best practices
‫as well as some operations reviews.
‫So, you're going to get infrastructure event management
‫well-architected and operations review given to you.
‫In terms of severity and response times,
‫you're going to get the same as before
‫but for a production system that is impaired
‫it's less than four hours.
‫And for a production system done is less than one hour,
‫and for a business critical system down
‫is less than 30 minutes.
‫Which is different from the enterprise support plan,
‫which is not on ramp, okay?
‫So this one is for mission critical workloads.
‫You get everything from before
‫plus a designated technical account manager.
‫So this time, the time is designated for your accounts.
‫You still get at the support team,
‫you still get the reviews.
‫And for the response times
‫it's four hours for impaired, one hour for down,
‫but most importantly if it's a business critical system down
‫it is not 30 minutes anymore, it is less than 15 minutes,
‫which is why you would pay extra
‫for the enterprise support plan.
‫Okay, so that's it for this lecture, I hope you liked it,
‫and I will see you in the next lecture.